Privacy Policy

1. Introduction

Welcome to ModelXpert AI Platform. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our AI aggregation platform.

By using ModelXpert, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Account Information

• Full name
• Email address
• Password (encrypted)

2.2 Payment Information

• Payment method details (processed securely through third-party payment processors)
• Billing history and transaction records

Note: We do not store credit/debit card information on our servers

2.3 Usage Data

• AI models you use (ChatGPT, Claude, Gemini, Grok, DeepSeek, Perplexity)
• Token consumption and usage patterns
• Feature usage (Compare Mode, Super Xpert, Prompt Enhancer, Custom Instructions)
• Conversation history and prompts
• Generated outputs (text and images)
• Image uploads for analysis or editing
• Device information (browser type, operating system, IP address)
• Session data and timestamps

2.4 Custom Settings

• Custom Instructions you create
• Saved preferences and configurations
• Model selection preferences

3. How We Use Your Information

We use your information to:

3.1 Provide Our Services

• Process your subscription and billing
• Route your requests to appropriate AI models (ChatGPT, Claude, Gemini, Grok, DeepSeek, Perplexity)
• Enable Compare Mode functionality
• Power Super Xpert auto-selection feature
• Apply your Custom Instructions across all models
• Enhance prompts using our Prompt Enhancer tool
• Generate, edit, and analyze images
• Maintain conversation history

3.2 Service Improvement

• Analyze usage patterns to improve platform performance
• Optimize token allocation and model routing
• Enhance Super Xpert AI selection accuracy
• Improve Prompt Enhancer suggestions
• Identify and fix technical issues

3.3 Communication

• Send subscription confirmations and billing notifications
• Provide customer support
• Notify you of service updates, new features, or changes to Terms
• Send security alerts when necessary

3.4 Security & Compliance

• Detect and prevent fraudulent activities
• Ensure compliance with our Terms & Conditions
• Monitor for violations of Acceptable Use Policy

4. How We Share Your Information

4.1 Third-Party AI Providers

Your prompts, uploaded images, and conversation data are transmitted to the AI provider you select:

• OpenAI (ChatGPT models)
• Anthropic (Claude models)
• Google (Gemini models)
• xAI (Grok models)
• DeepSeek (DeepSeek models)
• Perplexity AI (Perplexity models)

Each provider operates under their own privacy policies. We recommend reviewing their policies:

• OpenAI Privacy Policy
• Anthropic Privacy Policy
• Google Privacy Policy
• xAI Privacy Policy
• DeepSeek Privacy Policy
• Perplexity Privacy Policy

4.2 Payment Processors

Billing and payment information is processed by secure third-party payment processors. We do not store full credit card details on our servers.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage & Security

5.1 Security Measures

We implement industry-standard security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure password storage (hashed and salted)
• Regular security audits
• Access controls and authentication systems
• Secure data centers

5.2 Data Retention

• Account Data: Retained while your account is active
• Conversation History: Stored for the duration of your subscription
• Billing Records: Retained for 7 years for tax and legal compliance
• Deleted Accounts: Data deleted within 90 days of account termination (unless required by law)

5.3 Data Location

Your data may be stored and processed in servers located in various jurisdictions. We ensure appropriate safeguards are in place regardless of location.

6. Your Privacy Rights

You have the right to:

6.1 Access Your Data

Request a copy of all personal information we hold about you.

6.2 Correct Your Data

Update or correct inaccurate account information through your account settings.

6.3 Delete Your Data

Request deletion of your personal information by:

• Cancelling your subscription and requesting account deletion
• Contacting our support team at [email protected]

6.4 Export Your Data

Request an export of your conversation history and generated content.

6.5 Opt-Out

• Unsubscribe from marketing emails (service-related emails will continue)
• Disable certain data collection features

6.6 Withdraw Consent

You may withdraw consent for data processing by cancelling your account, though this will prevent you from using ModelXpert.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze usage patterns and improve our platform
• Ensure security and prevent fraud

Cookie Types:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how you use ModelXpert
• Preference Cookies: Remember your settings and choices

You can manage cookie preferences through your browser settings, but disabling essential cookies may affect platform functionality.

8. Children's Privacy

ModelXpert is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

• Users must be at least 18 years old, or 13-17 with verifiable parental consent
• If we discover a user under 13 has provided information, we will delete it immediately
• Parents/guardians can contact us to request deletion of a minor's information

9. International Users & Data Transfers

ModelXpert operates globally. If you access our platform from outside your primary jurisdiction:

• Your data may be transferred to and processed in other countries
• We ensure appropriate safeguards are in place for international transfers
• By using ModelXpert, you consent to this transfer and processing

GDPR Compliance (for EU users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR, including the right to lodge a complaint with your local supervisory authority.

CCPA Compliance (for California users)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what information is collected and the right to opt-out of data sales (we do not sell personal information).

10. Third-Party Links

ModelXpert may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Effective Date" at the top
• We will notify you via email or platform notification for material changes
• Your continued use after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

13. Your Consent

By creating an account and using ModelXpert AI Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.